The truth is no one wants to even think about a funeral, let alone plan one. But working things out in advance can ease the stresses you naturally feel. Being prepared does, after all, bring peace of mind.
It’s also true that more and more today, families are bringing new values, choices and opinions about how they want to honour their loved one. They are starting to think differently about the funeral industry.
That covers the “general” information. Now here’s what happens when you choose Thompson’s Funeral and Monumental Services…
First contact is usually via phone (you call us). The person you speak to will be the SAME person you deal with for the whole funeral process.
We then contact the hospital (or wherever the deceased may be). If the person has died at home, we establish if all the family members have seen them and said good bye to their loved one. We then arrange a suitable time with you to come and transfer them into our care. In the event that a person dies at hospital, the hospital is contacted and appropriate death certificates are ordered.
We arrange a time suitable to come and see us or we go to your home (whichever you prefer) to carry out funeral arrangements
We discuss options and work closely with you to help you decide what best suits your family and your loved one’s needs.
When back at the funeral home we liaise with cemeteries, clergy, newspapers, florist, coffin manufacturers, multimedia
companies to engage their services for the family and co-ordinate everyone so everything comes together for the funeral.
We are in constant contact with you and your family to let you know everything we do, every step of the way so you are kept informed.
Suitable clothes are supplied for the deceased to be dressed in and music is discussed and selected.
On the day of the funeral the grave is checked before the funeral service so if there are any problems this can be rectified.
We discuss final arrangements with the celebrant or the minister and await the families’ arrival for the funeral service.
We are there for you the whole way through and are often the last to leave to ensure the service is a memorable and loving
funeral for everyone attending.